Shipping Information

Below is an overview of the most commonly asked questions about Fone King's shipping information. If you haven’t found an answer to your question, please call our Customer Service team on 1300 366 354. We’ll be able to take your call from Monday – Friday 9.00am-5.00pm AEST. Please note that our service team is unavailable on Public Holidays.

Australia: $10 standard shipping fee for orders under $100, or $15 express shipping fee for orders under $130*.

New Zealand: $20 flat rate shipping fee.

International: $30 flat rate shipping fee.

If you place an order before 10am (AEST/AEDT) Mon-Fri we will send you your order on the same day. Most customers receive their order within 5 business days.

 

*Excludes Large Orders. 

Larger orders incur additional fees as they cost our carriers more to deliver.

What is authority to leave?

When you give authority to leave, you’re allowing our carriers to leave the package unattended at your address without a signature. Please note:

If the carrier believes the location is not secure, they will not leave the package unattended

If you opt to leave your order unattended, Fone King will not be responsible for any lost or stolen packages

  

I gave authority to leave, but the carrier didn’t leave my package. Why?

Safely delivering your package is our carriers’ priority. If the carrier believes the location is not secure, they will not leave the package unattended.

Returns Information

Please contact us for return requests.

For more information on returns, please read Fone King Returns Information