Had a change of heart? No worries! We’ll hook you up with an exchange or credit note - never a refund.

Just get the product back to us within 30 days of purchase, in original, unused, and saleable condition.

Return shipping is on you. Don’t worry, we’ll handle it from there.

If it’s busted or broken when it lands on your doorstep, we’ve got your back.

Choose a replacement or a full refund, delivery costs included.

Return/exchange delivery due to change of mind purchases will be at your own expense and only accepted back within 30 days of the purchase date. The product must be in its original condition and resealable. Returns that do not meet our policy will not be accepted and will be sent back to the customer.

You’re responsible for getting it to us in one piece, so pack it up securely.

Use a postal service with insurance and proof of postage - we’re not taking any chances. Oh, and make sure to grab that signature on delivery!

To start the process, head over totellus.foneking.com.au, submit a request with your order number, and give us the scoop. We’ll take it from there.

Got questions? Call our Customer Service team at 1300 366 354 (Monday–Friday, 9:00am–5:00pm AEST, except Public Holidays) or hit us up at tellus.foneking.com.au. We’re here to help, no bots involved.