Returns Policy

hassle-free returns

If your item is faulty, we’ll replace it or refund you—no stress. Changed your mind? No problem! Just send it back within 30 days in its original condition, and we’ll sort it out. Return shipping costs apply. Easy, simple, and designed to keep things smooth.

For In-Store Purchases Please Visit Your Local Store,
no need to raise a ticket online

Change of Mind? No Worries!

We will not take it personal. Just return the product within 30 days*, in original, unused, and saleable condition. Return shipping is on you, but once it’s back, we’ll handle the rest.

Note: For Flight Risk items we have a 7-day return policy

Faulty or Defective Products

If your item arrives damaged or defective, we’ll replace it or refund you in full—including delivery costs. Just let us know, and we’ll make it right.

Return Process & Shipping Responsibility

Return shipping for change-of-mind purchases is at your expense.
Pack it securely and use a tracked, insured postal service—we can’t take responsibility for lost or damaged returns.
To start a return, visit tellus.foneking.com.au, submit your order details, and we’ll take care of the rest.

Need help? Call us at 1300 366 354 (Monday–Friday, 9:00am–5:00pm AEST, excluding public holidays) or reach out at tellus.foneking.com.au. Real support, no bots.

Satisfaction Guaranteed