By submitting a repair booking online, leaving your device with us in-store, or utilizing any of our repair and diagnostic services, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions. These terms govern all transactions, online bookings, and services provided by our repair facilities and online platform.
Repair work, particularly involving internal component replacements, software troubleshooting, or hardware refurbishment, carries an inherent risk of data loss. Customers are solely responsible for backing up all personal data, photographs, contacts, messages, and applications prior to submitting their device for repair. We accept no liability whatsoever for any loss, corruption, or compromise of data stored on your device.
Where requested and technically feasible, we may offer a data backup service prior to commencement of repairs for an additional fee. Furthermore, customers must remove all SIM cards and external memory cards,
such as MicroSD cards, before handing over their device. We accept no responsibility or liability for any loss of or damage to SIM cards or external storage media left inside the device.
When booking through our online repairs platform, customers may choose between our "Guarantee Your Part" option or our "Walk In (No Guaranteed Part)" option.
Guarantee Your Part Deposit & Credit:
Choosing to guarantee your part requires a $69.00 deposit at the time of online booking. This deposit secures your specific replacement part, prioritizes your queue position, and is deducted directly from your final repair bill upon completion.
Cancellation Policy:
To be eligible for a refund of the $69.00 deposit, cancellations must be made at least 24 hours prior to your scheduled appointment time. Cancellations made less than 24 hours before the appointment, or failure to attend the appointment, will result in the forfeiture of the deposit, as it covers the costs associated with holding the part and reserving technician time.
Part Ordering and Lead Times:
Parts designated for order may take up to 7 business days to arrive.
Walk-In Bookings:
Walk-in bookings require no deposit; however, part availability cannot be guaranteed upon arrival.
It is the customer's responsibility to ensure that all details, device specifications, and selected repair symptoms provided during the online booking process are accurate. If any information or selections provided online are found to be incorrect upon physical inspection (e.g., incorrect model, unlisted damage, or incorrect repair type) and the required part is consequently unavailable in-store:
• Extra time may be required to source the correct part.
• A new booking time may need to be scheduled once the correct part arrives.
• Alternatively, your device may remain securely stored at our repair facility until the correct part is delivered and the repair can be completed.
Manufacturers frequently advertise modern mobile devices as water-resistant or waterproof. However, opening a device for repair necessarily compromises factory seals, gaskets, and adhesives. Consequently, we do not offer waterproofing services, and we cannot guarantee or restore factory water resistance ratings following any repair procedure. We cannot be held accountable for any subsequent liquid or water damage occurring after repairs are completed on devices originally claimed by manufacturers to be water-resistant.
It is solely the customer’s responsibility to verify the network lock status and IMEI blacklist status of any handset prior to booking an unlocking service. No refunds will be issued under any circumstances for handsets found to be IMEI-blocked by network providers or relevant authorities. Additionally, any unlocking requests submitted via overseas carriers may be subject to third-party delays beyond our control.
We assume no liability for pre-existing aesthetic damage or for incidental wear-and-tear damage to the exterior housing or frame during device disassembly, particularly where devices have been structurally weakened by prior drops, impact, or severe degradation. Customers acknowledge that certain manufacturer devices, such as Apple products, may display "Unknown Part" system notifications when replacement components are installed. Such notifications are standard software behaviors and do not indicate a defective repair or inferior component.
Standard repairs carry a comprehensive 6-month warranty, while aftermarket parts carry a 12-month warranty. Original Equipment Manufacturer (OEM) LCD repairs include a lifetime warranty, subject strictly to the criteria outlined in our official warranty policy. Water-damaged repairs carry a limited 3-month warranty. All warranties are strictly void if the repaired device suffers subsequent physical impact, liquid damage, or if self-attempted repairs or unauthorized third-party interventions are performed after our service. Furthermore, repairs performed on devices featuring pre-existing faulty repairs from other repair stores carry no warranty.
We will contact you via your provided contact details once your device has returned from our repair centre and is ready for collection. Customers are required to collect their device and finalize all outstanding payments within 14 days of notification. If a device remains uncollected after the 14-day period and no alternative arrangements have been agreed upon in writing, we reserve the right to dispose of, recycle, or sell the device to recover storage, administrative, and handling costs.
If a device is formally assessed as unrepairable and a financial refund or replacement is approved, all original repair parts installed by our service remain our absolute property and must be physically returned to us before any financial refund or transaction can be processed.
