Our official Cyber Monday Sale begins online at 9:00am AEST on Sunday, 1 December 2024, and runs until 11:59pm AEST on Wednesday, 4 December 2024. Sale prices are as marked, and no discount code is required. We will not be able to honor sale prices on past orders in the form of a refund or store credit, regardless of when the order was placed. This sale applies only to new orders placed online within the specified dates.

• Offer applies only to select items/products within our Cyber Monday Sale Collection and excludes all items not on this collection page, including items from the Raw Tech Labs/Raw Audio collection (battery packs and power bank chargers) and select 270x items.
• Store credits are accepted as a payment method during the Cyber Monday Sale.
• Due to the high volume of orders during Cyber Monday, orders cannot be canceled, updated, or modified once placed. Please check your order details carefully before checking out. We are not liable for any packages that go missing due to incomplete or incorrect addresses.

RETURN POLICY

If you believe you received a faulty item, please contact customer care here within 48 hours of delivery with photos of the fault. If a replacement in the same item and size is in stock, we will provide it. You may be eligible for a refund only if the item cannot be repaired or replaced.

SHIPPING TIMES

• Our dispatch team will work to send your package as quickly as possible, but we cannot guarantee same-day dispatch on orders placed before 2:00pm AEST on business days due to the high volume of orders during the sale period.
• Delivery delays may occur, as this is a busy season for all retailers and couriers. We recommend choosing Express Delivery at checkout and allowing extra time for delivery. Unfortunately, we are unable to offer refunds if your order does not arrive on time.