Got Questions?
We Got ANSWERS
Can I unlock my bike´s motor power or speed?
You have the option to unlock your bike to its full speed or power potential.
However, be mindful of local laws, as this could restrict your bike’s use to private properties or off-road areas only.
It’s a good idea to check the speed regulations in your area, as most states prohibit speeds above 25 km/h on public roads.
Are E-Bikes legal to ride on the road?
Nearly all Australian states follow guidelines based on the European standard EN15194.
In general, E-bikes must:
• Not exceed 250W (with some exceptions, such as NSW, where the limit is 500W).
• Be powered solely by pedal assist, meaning the motor only operates when the pedals are in use (known as a pedelec).
• Not be operated solely by throttle.
• Not exceed a speed of 25 km/h.
• Comply with local laws, such as helmet requirements and speed limits in designated areas.
In short, E-bikes are legal to ride in Australia, and you don’t need any special license to use one. However, it's always a good idea to check with your local authority for any additional regulations specific to your area
NSW
https://www.transport.nsw.gov.au/operations/walking-and-bike-riding/e-bikes
QLD
https://www.qld.gov.au/transport/safety/rules/wheeled-devices/electric-bicycle-rules
VIC
https://www.vicroads.vic.gov.au/safety-and-road-rules/cyclist-safety/power-assisted-bicycles
SA
https://www.sa.gov.au/topics/driving-and-transport/cycling/riding-a-power-assisted-bicycle
WA
https://www.transport.wa.gov.au/activetransport/bicycle-rules-standards-and-safety.asp
NT
https://nt.gov.au/__data/assets/pdf_file/0006/374352/v56-motorised-foot-scooters-and-power-assisted-cycles.pdf
How long is your warranty?
Warranty Coverage (2 Years)
We cover:
Manufacturer faults, defects, or failures
What’s not covered:
- Damage from misuse, impacts, collisions, or freestyle activities
- Natural events such as water damage, fires, storms, or floods
- External factors like weather conditions causing rust, stains, or blemishes
- Damage caused by foreign objects or debris
- Incorrect fitting, installation, or assembly of parts
- Repairs or modifications by unauthorised individuals or companies (unless approved by Flight Risk)
- Damage during shipping or transit (we recommend purchasing shipping insurance if needed)
- Normal wear and tear (e.g., tyres, tubes, bearings, brake pads, discs, seats, fluids)
- Failure to maintain or service the bike as recommended
- Modifications or DIY changes with non-original parts or that alter original specifications
- Products won in competitions, giveaways, or exclusive promotions
Eligibility Requirements:
To make a warranty claim, you must:
Be the Original Purchaser as listed on the Receipt
Lodge your claim within the warranty period from the date of purchase
How much is delivery?
Completely FREE for orders over $100
How long will it take to receive my order?
Items, such as E-bikes, require more manual handling, so delivery typically takes longer. On average, delivery to major cities takes about 5-10 days. For more remote areas, including NT, WA, and TAS, delivery may take 14 days or more.
International shipping times vary depending on the product and destination.
Do E-Bikes require maintenance?
Yes, they require service once per year or every 500km, whichever comes first.
What is the weight restrictions of your E-Bikes?
Our bikes can carry up to 180kg maximum.
Can I test ride a Flight Risk E-Bike?
Yes! If you're in Sydney you can test ride our bikes at Flight Risk HQ 22 Ewan St, Mascot, NSW, 2020.
If not, we will have test rides available at our stockists soon.
Are your E-Bikes water resistant?
Yes, however they cannot be completely submerged in water or hosed when cleaning.
